Shipping Policy

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different warehouses depending on available stock and the fastest delivery method available. Alternatively, if an item is popular and we are awaiting new stock, we might ship your items at different times, in different packages, to prevent holding up the entirety of your order.

WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from a variety of warehouses and we endeavour to get your order to you as fast as possible. Due to the popularity of our products, please allow an estimated 1-3 weeks for your order to arrive due to distance travelling and customs (where applicable).

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
If an order gets lost during the delivery process, sent back, or gets stuck at customs (where applicable), we apologize. The postal service is out of our control. However, in cases like this, we will aim to either send you a new package with replacement items, or refund the purchase cost.

Please Note: CUSTOMS AND TAXES
You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination (which are determined by your local customs office).

We are not responsible for delays caused by customs departments in any country

EXTENDED DELAYS
In some instances, the delivery time may take longer than our policy states. If this happens to you, please do contact us as soon as possible. We will do everything we can to help you resolve any situation that we can.

Email: connor.er.gardens@gmail.com